Fixes from Facebook?

A journey of a thousand miles begins with one small step. (Lao Tzu)


Nicola Mendelsohn, the head of Facebook in Europe, called me earlier today in response to my open letter to Facebook. She listened to my story. She expressed her condolences at our loss and how sorry she was to for how using Facebook had made me feel in the wake of Clara’s death. She acknowledged that constantly seeing baby related ads (I had one for a baby bed just yesterday – over 4 months after I hid the parenting topic) was a problem and said that they would make it a priority to fix.

Apparently there was a bug on the hide ads tool so it wasn’t working but it’ll work in the future. She gave me a guarantee that I’d be kept informed about how things progress and they’d tell me when they think it’s fixed.

I know a phone call is not a fix, but it’s a step in the right direction. So thank you, dear reader, for helping make the first small step towards making social media a kinder place for bereaved parents.


I’ll be going on the Victoria Derbyshire programme tomorrow at 9am to talk about what happened and why it’s important that online platforms make sure it doesn’t happen in the future. So tune in, join in, and let me know how it goes!


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